Frequently Asked Questions

Everything you need to know about your Tonies® order and style guide.

What is the standard shipping timeframe for my order?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while priority shipping options are available at checkout for faster delivery.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.

Are your materials sustainably sourced?

At Tonies®, we prioritize quality and ethics. Many of our collections utilize organic cotton and recycled polyester to ensure your fashion choices are as sustainable as they are stylish.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 30 minutes of placement by contacting our customer support team.